Shipping policy
Yes, We ship worldwide!
It will take 1-3 business days to process your order after confirmation. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 3 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
Please note Loviva For Him must be sent using a different carrier so shipping cannot be express.
Order processing takes 1-3 business days before shipment for normal shipment and 1 business day for express shipment. Once your item/s is dispatched, the estimated delivery time is:
🇺🇸 USA : 2-5 business days
🇬🇧 UK: 4-7 business days
🇦🇺 Australia: 4-7 business days
🇨🇦 Canada: 5-10 business days
🌍 Europe: 5-10 business days
🌏 Rest of world: 10-15 business days
Shipping Costs
Shipping costs will be calculated at checkout and may vary based on your shipping address and the weight of your order.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
International Shipping
We offer international shipping with shipping times of 8-12 business days. Please be aware that customs fees, duties, or taxes may apply depending on your country's regulations. These additional costs are the responsibility of the customer.
Customs & Duties
International orders may be subject to customs processing and additional fees. Customs policies vary by country, so we recommend checking with your local customs office for more information. Any delays caused by customs processing are beyond our control.
Delays & Issues
While we strive to deliver your order within the estimated timeframe, delays may occur due to carrier issues, customs clearance, or other unforeseen circumstances. If you experience a delay beyond the estimated time, please contact our support team at info@loviva.store for assistance.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you have concerns about your package, please reach out to the shipping carrier or contact us for further guidance.
For any questions regarding shipping, feel free to contact us at info@loviva.store.